FAQ
General Questions
Q: What file formats are supported?
A:
CSV (.csv) and Excel (.xlsx, .xls) are supported.
Q: Is there a limit on how many records can be imported at once?
A:
Large datasets of 10,000+ records are supported. The app uses Shopify Bulk Operations API for efficient processing. However, each job is limited to 24 hours of processing time.
Q: Can I close the browser during processing?
A:
Yes, no problem. Processing runs on the server, so it continues even if you close the browser. You can check progress later on the dashboard or history screen.
Q: Can I use CSV files with non-English characters?
A:
Yes. We recommend using UTF-8 encoded CSV files. Exported CSV files are output in UTF-8 (with BOM) to prevent character encoding issues when opened in Excel.
About Import
Q: Can I update existing data?
A:
Yes. Products are identified by SKU or handle, customers by email address, for updates.
Q: What happens to rows that fail to import?
A:
Failed rows are skipped, and processing continues for other rows. Details of failed rows can be viewed and downloaded as error logs from the history screen.
Q: Can metafields be imported?
A:
Yes, metafields for products, customers, and orders are supported. Add metafields in settings and include the corresponding columns in your CSV.
Q: Can images be imported?
A:
Yes, you can register images by specifying image URLs during product import. Direct file upload is not supported, so upload images to a web server first and use the URLs.
About Export
Q: Can I export only specific products?
A:
Yes, use the filter feature to narrow down by product type, vendor, collection, or tags before exporting.
Q: How long are exported files available for download?
A:
Exported files are available for download for a limited period (typically 7 days) after completion. Run the export again if the period has expired.
Q: Can I change the column order?
A:
Columns are output in the order they are selected during export. Save a template to maintain the same order for future exports.
About Scheduling
Q: What is the minimum interval for recurring execution?
A:
Intervals as short as 1 minute are possible. However, please set appropriate intervals considering processing load.
Q: Can I cancel a scheduled job?
A:
Yes, you can delete or disable scheduled jobs from the history screen.
Q: What happens if a scheduled execution fails?
A:
If execution fails, an error log is recorded. It will retry at the next scheduled time.
Troubleshooting
Q: I'm getting a 'duplicate email' error
A:
This occurs during customer import when a customer with the same email already exists. To update the existing customer, proceed as-is. To register as a new customer, change the email address.
Q: Processing has been 'in progress' for a long time
A:
Large datasets can take significant time to process. If it hasn't completed after 24 hours, check the status on the history screen and contact support if needed.
Q: I'm getting a 'SKU not found' error
A:
This occurs during order or fulfillment import when the specified SKU doesn't match any product variant. Verify the SKU is correct and the product is registered.
Q: Can I use this with multiple shops?
A:
Yes, install the app on each shop to use it. Data cannot be shared between shops.
Q: Is my data backed up?
A:
Processing history within the app is saved, but this is not a backup of your entire Shopify store. We recommend regularly exporting important data for backup purposes.